FAQs

General Questions ❓

What is FamilyPetShop? 🏪

FamilyPetShop is your go-to destination for top-quality pet products and items for pet parents. We prioritize the happiness and health of your furry friends. 🐾

Orders & Shipping 🚚

How long does shipping take? ⏱️

  • Domestic (USA): 3 to 5 business days 🇺🇸
  • International: 7 to 15 business days 🌍

How can I track my order? 📦

You'll receive a tracking link via email once your order ships. Stay updated every step of the way! ✨

Returns & Exchanges 🔄

What is your return policy?

You can return items within 30 days of receipt, as long as they are unused and in their original packaging. 🛍️

How do I make a return?

Contact us at support@familypetshop.com to start the process. We're here to help! 📨

Products 🛍️

Do you offer products for all types of pets? 🐾

Yes! We cater to a variety of pets, including dogs, cats, and small animals. Explore our wide selection today! 🐶🐱🐹

Are your products eco-friendly? 🌿

We strive to offer eco-friendly and sustainable products whenever possible. Look for the 🌱 symbol on our product pages!

Account & Payment 💳

How do I create an account? 🖥️

Click on the "Sign Up" button at the top of the page and fill in your details. Welcome to the FamilyPetShop family! 🎉

What payment methods do you accept? 💰

We accept major credit cards, PayPal, and Apple Pay for your convenience. ✅

Contact Us 📞

Still have questions? Reach out to us!

Thank you for choosing FamilyPetShop! We’re excited to be part of your pet’s journey. 🏡❤️

Happy Shopping! 🐾🎉